Support

Tell me what happened, and paste the diagnostics so I can see your setup.

In MetaTrader, open the panel's Log tab and press Save diagnostics (JTraderX: the Trades tab).
Open MQL5\Files and find JT_diag_*.txt.
Paste the contents into the box below.

Your email Subject What happened Diagnostics (paste the file contents)

No diagnostics to hand? Send it anyway and say which product and version you are on. Replies come from a person, usually the same day.