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Support

Support is for TraderXsoft customers and trial users. Confirm your licence, then tell us what happened.

Licence key or emailThe licence key from your receipt, or the email you bought or started your trial with.

No licence yet? Start a free trial and support opens for you straight away.

Which product?

JTechnical Suite or Tool

JTraderX

JTrader Copier

JournalX

Subject

What happenedWhat you did, what you expected, and what you saw instead.

DiagnosticsPaste the contents of the diagnostics file. No file? Send it anyway and say which build you are on.

Getting the diagnostics

In the JTechnical Tool panel, open the Log tab and press Save diagnostics.
In MetaTrader, File, Open Data Folder, then open MQL5\Files.
Open the newest file with diag in its name and paste everything into the box.

Before you write

Keys not accepted: check the account number on the activate page matches the one you are logged into.
Nothing drawing after an update: restart MetaTrader so the new file loads.
Orders refused: allow Algo Trading in the toolbar.

Replies

A person reads every ticket and replies by email, usually the same day.

© 2026 Genterprise LLC. Trading involves risk. These are tools, not advice, and nothing here is a promise of profit.

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